Frequently Asked Questions

Find answers to common questions about our services and support

We currently serve all 50 states in the U.S. with our pharmaceutical distribution services. Our network of distribution centers ensures timely delivery to healthcare providers across the country. International shipping options are also available for certain products.

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number and a link to track your package in real-time. You can also log in to your account on our website to view the status of all your orders.

We offer several shipping options to meet your needs:
  • Standard Shipping: 3-5 business days
  • Expedited Shipping: 2 business days
  • Next Day Air: Overnight delivery
  • Same Day Delivery: Available in select areas
Shipping costs and delivery times may vary based on your location and the products ordered.

To initiate a return, please contact our customer service team within 30 days of receiving your order. Most unopened, unused items in their original packaging can be returned for a full refund or exchange. Some restrictions apply to controlled substances and temperature-sensitive products. Please have your order number and the reason for return ready when you contact us.

Yes, we offer special pricing and terms for bulk purchases. Our dedicated account managers can work with you to create a customized purchasing plan that meets your needs. Please contact our sales team at sales@medicaredist.com or call +1 (234) 567-8901 to discuss bulk order options and pricing.